Billing Issues
Payment, subscription, and refund assistance
What subscription plans are available
Chatex offers flexible plans to meet different usage needs.
How can I change my invoice date
Learn how billing and invoicing work for Chatex.
Why was my credit card declined
If your payment didn’t go through, there could be a few common reasons. Here's how to resolve it.
How can I update the payment method for my subscription
Need to switch your credit card or payment provider? Here's how to manage your billing details.
Can I upgrade or downgrade my subscription plan
Currently, switching between plans is not supported.
How do I cancel my subscription
You can cancel your Pro or Ultra Pro subscription at any time through your account settings.
How can I get a refund
If you believe you're eligible for a refund, here's how to submit a request.
How do I download or view my invoices
You can access and download your invoices directly from your account.
Can I pause my subscription
Pausing your subscription is not currently supported.
Still need help?
Our support team is here to help you with any questions or issues you may have.
Contact Support